So... my family and I are preparing to leave for England for a month. I will be studying at Oxford - finishng my last two electives for my masters before returning to begin to write my thesis this Fall. Here's how things are going so far as we prepare for our journey:
Over the weekend my laptop just decided to stop working - yep, just stopped, no particular reason. Just got tired I guess. And, of course I was informed by the company that I am out of warranty and so any repair will be on my dime, but the good news is that the company's repair facility is local, so, I drove around Fremont today trying to find the facility in order to expedite the repair. Who knew Fremont Blvd. was so long? Arrgh!!! Yeah, I've got NOTHING else to do right now but this!
And, of course we have not yet received my son's passport. So, here's the little letter I emailed via the travel.state.gov website today after trying to reach someone via phone today more than 20 times. In fact, I'm on hold again right now - even as I write this. Who knows if it weill get any better response than I have been able to get via phone.
"I have been trying to reach your offices all day today. The first two times I called, I was told your systems were down and to call back later. The third time I called I was put on hold for 40 minutes, and when someone finally took my call, apparently the woman who answered could not hear me and she hung up. The other 20+ times I have called over the last 9 hours, I have been notified that your call volume is too high and I should try back later.
I tried to check the status online, but the application has not even been entered into your system yet - even though we should have already received the passport. I was informed by the gentleman I spoke with this morning (the first one who told me your systems are down) that you are "a little behind" in updating the online system.
Needless to say, this is incredibly frustrating and absolutely unacceptable.
My family and I are leaving for England in only 11 days from now. We applied for our son's passport more than six weeks ago via our local post office in Newark California. We were assured that we would receive the passport in plenty of time, but of course we still have not received the document.
I am aware that I need at least two weeks to expedite a request for an application, and now I have lost another day to follow up on the status of this application.
Can you PLEASE help me? Thank you."
Please someone tell me this will all be worth it. Right now, I am tempted to just chuck it all and instead spend my summer running through the sprinkler in our backyard and drinking lemonade and vodkas.